Privacy Policy

Last updated: 2 August 2026

WiseBoundBooks operates this website and online store. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our products and services.

By using our website or providing personal information to us, you acknowledge the practices described in this policy.

1. Information We Collect

The information we collect depends on how you interact with WiseBoundBooks and may include:

• Contact and delivery information: your name, email address, phone number, billing address, and shipping address.
• Order and transaction information: products viewed or purchased, order history, returns, refunds, payment status, and transaction details.
• Account information: login details, saved preferences, and account settings when you create an account.
• Payment information: payment details are processed by Shopify and authorised payment providers. We may receive limited information such as payment method, payment status, and the last digits of a payment card.
• Communications: information you provide when you email us, submit a form, request support, or communicate with us.
• Device and usage information: IP address, browser type, device identifiers, pages visited, referring pages, and information about how you use our website.
• Marketing preferences: whether you have agreed to receive promotional emails and how you interact with those messages.

2. How We Collect Information

We may collect personal information:

• directly from you when you place an order, create an account, subscribe to emails, or contact us;
• automatically through cookies, pixels, log files, and similar technologies when you use the website;
• from Shopify and service providers that support payments, delivery, analytics, customer service, marketing, fraud prevention, and website operation; and
• from business partners or other third parties where permitted by applicable law.

3. How We Use Your Information

We may use personal information to:

• process payments, fulfil orders, arrange delivery, and provide order updates;
• manage returns, refunds, replacements, and customer support requests;
• operate, maintain, personalise, and improve our website and services;
• remember your preferences and provide relevant product recommendations;
• send promotional communications where you have consented or where otherwise permitted by law;
• detect fraud, misuse, security incidents, and other harmful or unlawful activity;
• enforce our terms and policies; and
• comply with legal obligations and respond to valid legal requests.

4. How We Share Information

We may disclose personal information where reasonably necessary to operate our business, including to:

• Shopify, which hosts and powers our online store;
• payment providers, banks, and fraud-prevention services that process and secure transactions;
• delivery and fulfilment providers that prepare, ship, and track orders;
• technology and service providers that support hosting, analytics, email, advertising, customer service, and data storage;
• professional advisers and authorities where needed for legal, accounting, compliance, security, or dispute-resolution purposes; and
• parties involved in a business transaction, such as a merger, acquisition, financing, or sale of assets.

We do not sell personal information for money. Some advertising or analytics activities may be treated as a “sale,” “sharing,” or targeted advertising under certain privacy laws. Where applicable, you may have the right to opt out.

5. Shopify and Other Service Providers

Our store is hosted by Shopify. Information you submit through the store is processed by Shopify and may be shared with service providers in different countries to provide and improve the services. Shopify’s handling of personal information is also governed by its own privacy terms and policies.

You can learn more through the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to keep the website functioning, remember preferences, understand website performance, prevent fraud, and support analytics or advertising.

You can control cookies through your browser settings and, where available, through the privacy or cookie controls shown on our website. Blocking certain cookies may affect website features or checkout functionality.

7. Marketing Communications

Where permitted, we may send you news, offers, and product updates. You can unsubscribe at any time using the link in a marketing email. Even after you unsubscribe, we may still send non-promotional messages about your account, purchases, delivery, or customer service requests.

8. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

We use reasonable administrative, technical, and organisational safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

• request access to or a copy of personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• request deletion of personal information;
• request restriction of or object to certain processing;
• withdraw consent where processing is based on consent;
• request data portability; and
• opt out of certain targeted advertising, sale, or sharing activities where applicable.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before completing a request. To submit a request, email wiseboundbooks@gmail.com.

10. International Transfers

WiseBoundBooks, Shopify, and our service providers may process information in countries other than your own. Where required, appropriate safeguards are used for international transfers in accordance with applicable law.

11. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children below the age at which they can legally provide consent in their jurisdiction. A parent or guardian who believes a child has provided personal information may contact us to request its removal.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of services that we do not control. Please review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, practices, or legal obligations. The revised policy will be posted on this page with a new “Last updated” date.

14. Contact Us

For questions, privacy requests, or complaints, email wiseboundbooks@gmail.com. We aim to respond within a reasonable period and in accordance with applicable law.